Shipping policy
Shipping Policy
1. Domestic Shipping Only
- Geographic restriction: We ship exclusively to addresses within the United States.
- Excluded territories: We do not currently ship to international destinations, US territories, or APO/FPO/DPO addresses.
2. Order Processing Time
- Processing window: All orders are processed within 1 to 2 business days.
- Cut-off time: Orders placed before 2:00 PM EST ship same-day.
- Exclusions: Processing does not occur on weekends or federal holidays.
- Notification: You will receive an automated tracking notification email upon carrier scan.
3. Shipping Rates & Checkout Selection
We do not charge flat-rate fees. Shipping costs are calculated dynamically at checkout based on package weight, dimensions, destination, and your selected carrier service.
| Shipping Option | Estimated Delivery Time | Cost Structure | Service Providers |
|---|---|---|---|
| Standard Ground | 3–5 business days | Live carrier rate at checkout | USPS Ground Advantage / UPS Ground |
| Expedited | 2 business days | Live carrier rate at checkout | FedEx 2Day / UPS 2nd Day Air |
| Overnight | 1 business day | Live carrier rate at checkout | FedEx Priority Overnight / UPS Next Day Air |
4. P.O. Box Restrictions
- Carrier limitations: Private carriers (UPS, FedEx) cannot deliver to P.O. Boxes.
- Checkout rule: If your shipping address is a P.O. Box, you must select USPS Standard Ground at checkout.
- Order delays: Selecting an expedited UPS or FedEx service for a P.O. Box address will result in order processing delays while we contact you for an alternative address.
5. Local Pickup By Arrangement
- Availability: Free local pickup is available at our main location.
- Scheduling: We do not maintain regular retail hours. You must schedule a specific pickup date and time in advance.
- Process: Select "Local Pickup" at checkout. Once your order is ready, you will receive an email to arrange a pickup window.
- Requirements: Please bring your order confirmation email and a valid government-issued ID to your scheduled appointment.
6. Lost, Stolen, or Damaged Packages
- Fragile Packing Standard: All crystal ware is securely packed using multi-layer bubble wrap and protective cushioning to ensure safe transit.
- Immediate Damage Notice: Because crystal ware is fragile, you must report transit damage within 48 hours of delivery.
- Required Evidence: To qualify for a replacement or refund on broken crystal, you must email support with clear photos of both the broken item and the condition of the shipping box. Do not discard the packaging until your claim is approved.
- Definition of delivered: We are not responsible for packages once they are marked as "Delivered" by the carrier.
- Stolen packages: If tracking shows delivered but you cannot find it, check with neighbors or building management. We do not issue refunds for stolen mail.
- Lost packages: If tracking has not updated for more than 5 consecutive business days, contact support to initiate a carrier trace.
- Damaged shipments: Report items damaged during transit within 48 hours of delivery by providing clear photographic evidence of the packaging and product.